Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
Emily Yellin, . . Free Press, $26 (291pp) ISBN 978-1-4165-4689-4
If you’ve ever been mildly frustrated, extremely irritated or driven just plain mad by automated customer service lines, rude telephone service representatives or agents who can’t speak intelligible English, this book is for you. Yellin (
Reviewed on: 12/15/2008
Genre: Nonfiction
Open Ebook - 304 pages - 978-1-4165-9457-4