Stewardship: Choosing Service Over Self-Interest

Block ( The Empowered Manager ), a professional in organizational training, runs riot with assumptions about human nature. Reaching for the stars, he constructs a productive business/industry model under which increasingly empowered employee/workers establish a new category of partnership and accountability that will render traditional management hierarchies almost obsolete. In simple terms (not notably indulged in here), sales and service personnel will so promote the interests of customers, distributors and production workforce that overpaid executives will forgo wealth and power, re-address priorities and bend moral attitudes to this end as stewards of the common good. Though there will still, admits Block, be a place for bosses, their role will radically change when the subordinate becomes ``the customer of the boss.'' 20,000 first printing; $40,000 ad/promo. (July)