Anger at Work: Learning the Art of Anger Management on the Job

In a corporate environment characterized by downsizing and restructuring, anger is an increasingly common response among employees. Although it is normal and healthy to get angry, organizational psychologist Weisinger (Nobody's Perfect) says that how we handle anger is often unhealthy. He explains how to recognize physical cues that herald anger, how to keep it from escalating and how to foster ``emotional excellence'' in ourselves and others by projecting positive emotional energy. He also describes the ``dirty dozen''-the 12 most anger-provoking work situations-and how we can manage or defuse our rage. Weisinger urges readers to redirect and use emotions rather than deny or ``stuff'' them, as many other career-advice guides do. Also included is a fictional scenario of how anger can escalate to monstrous proportions when not managed effectively, and a series of questions to test readers' knowledge of the dynamics of anger. Author tour. (Apr.)