Emotional Intelligence at Work

With barely a nod to Daniel Goleman, psychologist and executive educator Weisinger claims that ""the lack of emotional intelligence undermines both an individual's and a company's growth and success."" Contrary to the traditional view that emotions should be absent from the workplace, Weisinger reveals the many ways in which they are actually the dominant force in workplace actions and interactions. Beginning with self-awareness, he shows how to recognize and manage emotions and use them for motivational purpose. He then moves on to recognizing and becoming sensitive to other people's emotions, improving communications and helping others learn emotional intelligence skills in the ultimate hope of creating ""emotionally intelligent organizations."" Weisinger's material is clear, concise and well organized. He frequently includes exercises and examples to illustrate his points, and often reviews the skills that have been covered. Weisinger suggests many ways to defuse anger, build trust and reach understanding. Inviting readers to ""imagine what it might be like to work in a company where... everyone communicates with understanding and respect, where people set up goals and help others to work toward them, and where enthusiasm and confidence in the organization are widespread,"" he teaches how to make that imagined workplace a reality. (Dec.)