Getting Unscrewed and Staying That Way: The Sourcebook of Consumer Protection

Even if you've been ripped off, persistence, ingenuity and ``the courage of your convictions'' can help you to achieve redress, stress Walsh, the State of Washington's assistant attorney general, and consumer advocates David and Marymae E. Klein in this practical and comprehensive manual. The book provides specific advice for dealing with suppliers of all kinds in 50 states, including financial institutions. With funeral homes, new and used car dealerships and repair businesses among the worst offenders, the guide lists specialized government and private remedies, including petty claims courts. And then, add the authors, you can also contact your congress member. (July)