THE NEW MANAGER'S STARTER KIT: Essential Tools for Doing the Job Right

With 40 years of management experience, Crittendon is betting that his nine lessons—including how to approach one's goals, one's boss and one's staff as well as conflicts, changes, etc.—which have been covered by dozens of other books, will be new to first-time managers, and he may very well be right. Readers will appreciate hearing this basic advice (e.g., don't ask yes-or-no questions when interviewing someone) from an old hand rather than having to learn it the hard way. Illus. (Oct.)