A Perfect Mess: The Hidden Benefits of Disorder—How Crammed Closets, Cluttered Offices, and On-the-Fly Planning Make the World a Better Place

The premise of this pop business book should generate reader goodwill—who won't appreciate being told that her messy desk is "perfect"? But despite their convincing defense of sloppy workstations, Columbia management professor Abrahamson (Change Without Pain ) and author Freedman (Corps Business , etc.) squander their reader's indulgence by the end. Their thesis is solid enough: that organizational efforts tend to close off systems to random, unplanned influences that might lead to breakthroughs. But too many of the book's vaguely counterintuitive examples—to cite just one, that Ultimate Fighting is actually less injurious than boxing—stray from the central theme, giving their argument a shapeless, meandering feel. The authors prefer sprawling Los Angeles to fastidiously designed Paris and natural landscaping to lawns, decry clutter consultants, tight scheduling and "the bias towards neatness programmed into most of us." Noting that "organizations can be messy in highly useful ways," they urge companies to scrap long-term strategic planning, make contracts flexible and relinquish control over some processes. The advice is good and the arguments intriguing, and the book will probably be widely cited by those who have always resented neatniks. Too bad it's, well, such a mess. (Jan.)