LEADERSHIP

New York's celebrated former mayor explains how he used specific management strategies to run the city and handle crises in this captivating memoir. It's momentarily jarring when Giuliani's familiar voice on the introduction switches to Roberts's voice for the body of the book, but listeners will quickly adjust. Roberts reads the former mayor's words in a calm, authoritative and thoughtful tone. He sounds earnest and persuasive as he expresses Giuliani's point of view. Giuliani's minute-by-minute account of his actions on September 11—trying to coordinate rescue efforts and reassure the populace while reeling from the deaths of firefighter friends he'd spoken to just minutes before—is harrowing. Other anecdotes are equally forceful, as when Yasser Arafat arrived uninvited to Giuliani's U.N. anniversary celebration, and Giuliani insisted on making Arafat leave while attempting to avoid an international scandal. Giuliani's main advice to leaders: surround oneself with talented people, hold daily meetings to keep everyone on track, define the core mission and make sure procedures and policies serve that mission efficiently, demand accountability from everyone (including oneself), show loyalty to employees and become knowledgeable about all subjects related to one's organization or business. Simultaneous release with the Miramax hardcover (Forecasts, Sept. 30). (Oct.)