Rude Awakenings: Overcoming Civility Crisis in the Workplace
Giovinella Gonthier. Kaplan Publishing, $25 (256pp) ISBN 978-0-7931-5197-4
While bad manners aren't often cited as a workplace ""failure,"" they do affect productivity and service at the office. Rude Awakenings: Overcoming the Civility Crisis in the Workplace addresses impolite business behavior, such as interrupting others, setting impossible deadlines, sending crabby e-mails and bullying co-workers. Author Giovinella Gonthier, a former ambassador, offers suggestions for various situations, from conferences and meetings to restrooms and copy machine areas. Although the likely audience for her book is managers who have to deal with impoliteness (will ill-mannered employees really pick this book up?), the tips are valuable for anyone working in an office environment. (May)
Details
Reviewed on: 03/01/2002
Genre: Nonfiction
Paperback - 256 pages - 978-1-60714-767-1